Online and mail-order retail market size in the UK
✓ Official figures, every one sourcedThe online and mail-order retail market in the UK was worth £59.2bn[3] in 2024, measured by the total turnover of businesses in the industry, according to the Office for National Statistics.
Not yet
Not published for this industry yetTurnover, 2020 to 2024
| Year | Total turnover | Status |
|---|---|---|
| 2020 | £47,970 million[3] | Reported |
| 2021 | £55,222 million[3] | Reported |
| 2022 | £54,759 million[3] | Reported |
| 2023 | £58,598 million[3] | Reported |
| 2024 | £59,243 million[3] | Reported |
Key figures, 2024
| Total turnover | £59,243 million[3] |
| Approximate gross value added | £7,495 million[3] |
| Enterprises | 39,499[3] |
What this figure measures
The total turnover of businesses whose main activity is this industry, from official business statistics. It's the industry's sales, including exports and excluding VAT. It isn't the same as what customers in the UK spend on these products, which would also include imports.
Common questions
What is the market size of the online and mail-order retail industry in the UK?
£59.2bn in 2024[3], measured by the total turnover of businesses in the industry, according to the Office for National Statistics.
Has the online and mail-order retail market in the UK grown?
Turnover changed by +23.5%[3] between 2020 and 2024 (not adjusted for inflation).
How many businesses are in the online and mail-order retail industry in the UK?
39,499 enterprises in 2024[3].
How does the UK compare with other European countries?
The UK is the second largest of the 5 countries we cover for this industry in 2024, behind Germany. See the comparison above.
Where do these figures come from?
From official business statistics published by the Office for National Statistics. We don't estimate or model anything: every number is either published by official statisticians or calculated directly from those figures (percentage changes and currency conversion), and each one links to its source. How we work.
Notes on these figures
- No official 2025 turnover growth is published for this industry or its wider industry in United Kingdom.
- UK figures are ONS 'total turnover'; other countries show Eurostat 'net turnover'. The measures are close but not identical, so compare with care.
Sources
- Eurostat, Euro/ECU exchange rates - annual data (dataset
ert_bil_eur_a). Retrieved 24 September 2026; source updated 2026-07-08. Source link. Eurostat reuse policy (Commission Decision 2011/833/EU), attribution required - Eurostat, Enterprises by detailed NACE Rev. 2 activity and special aggregates (dataset
sbs_ovw_act). Retrieved 24 September 2026; source updated 2026-09-15. Source link. Eurostat reuse policy (Commission Decision 2011/833/EU), attribution required - ONS, Annual Business Survey: UK non-financial business economy, sections A to S (dataset
abssectionsas). Retrieved 24 September 2026; source updated 2026-05-26. Source link. Open Government Licence v3.0, attribution required
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